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Ratepayer Information
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water rates and details about our special programs designed to help district customers. Highline Water District acknowledges some special circumstances as opportunities to help our customers. Please review the following program details to determine if you are eligible to participate. Some of these forms are in Adobe PDF formats. Click here to download a free version of Adobe Reader. The Autopay program automatically withdraws the amount of your water bill from the bank account of your choice. This payment option is entirely voluntary and is offered as an added convenience for our customers who don't want to worry about writing out a check and mailing payment. Everyone is eligible to participate in the Autopay program. Leak Adjustments are made when customers provide proof of repair work done to fix a water leak on their premises. Rate Reductions are considered when a single family residence with a meter size of less than one inch meets certain criteria on limited income, age and/or health conditions. A signed Permission to Bill Tenants form is required for an owner to have the bill sent to a tenant. Refund policy If a customer’s account has a credit balance when the account is closed, a refund will be sent to the address on record. If you believe you are owed a refund for any other reason, please contact customer service at 206-824-0375 or customerservice@highlinewater.orgApplying Payments Payments will be applied to your account within one business after they are received. For more information on any of these programs, follow the hyperlinks or call Customer Service at (206) 824-0375 ext. 137. This page last updated 10/27/08. |